Return and Refund Policy

Thank you for shopping at our store. If you are not entirely satisfied with your purchase, were here to help.

Returns

At Caleb Cookware, we are committed to providing you with high-quality products and a positive shopping experience. If you are not fully satisfied with your purchase, please review our return, refund, and exchange guidelines below.

1. Return and Exchange Policy

  • We accept returns and exchanges only within 3 days of delivery. If you wish to return or exchange an item, please contact us within 3 days of receiving your order.
  • To initiate a return or exchange, please reach out to our customer service team via email at [email protected].
  • Items must be unused, in their original packaging, and in the same condition as when they were received.
  • You will be responsible for the return shipping cost, unless the return is due to a defective or damaged product.

2. Refund Policy

  • Refunds will be processed only in cases of defective, damaged, or incorrect items received. If the product you received is defective or incorrect, please contact us within 3 days of delivery to request a refund.
  • As we offer Cash on Delivery (COD) as the only payment method, any refunds will be processed in the form of cash or equivalent refund at the time of product pickup (for COD customers).
  • Please note that refunds for accepted returns will be issued only if the product is defective or damaged.

3. Warranty

  • We provide a warranty on all products for a period of [Insert Warranty Period] from the date of delivery. This warranty covers defects in materials and workmanship under normal use.
  • The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
  • To file a warranty claim, please contact our customer service team with the details of the issue, including photos of the product, if applicable.

4. Non-Returnable Items

  • Some items, such as opened or used products, may not be eligible for return or exchange. Please ensure the product is unused and in its original condition before returning.

5. How to Return an Item

  • Contact our customer service team within 3 days of delivery to begin the return or exchange process.
  • You will be provided with instructions on how to return the item to us.
  • Once the item is returned, we will inspect it, and if it meets the return requirements, we will process your refund or exchange.

6. Changes to This Policy
We reserve the right to update or modify this Refund/Return Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

7. Contact Us
If you have any questions or concerns regarding our Refund/Return Policy, please contact us at: [email protected].